Cancellation And Refund
How can I cancel my order?
If your order is not yet sent by cargo, you can cancel your order from ''Order tracking'' section . If your order has been sent already to you, but you want to cancel it, you can send it back to us within 14 days after you have received the product. These products are hygenic products and if you open the security band on the package you can not send it back. You musn't open the package and its security band if you want to send the product back.
I live outside of Turkey. How can I return a product that I have already purchased?
If you ever want to return the product you have purchased, you can return it within 14 days after you have received it (For evening dresses, this period is limited to 24 hours).
The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again in the market (without any damage, dirt or being fixed). Because of hygenic factors security band in the package of lingerie or fantasy products musn't be opened. The security band opened packages will nor be accepted.
You must create a return form for your order that you wish to return by logging into your Lingeriesea account (www.lingeriesea.com) and you can create a return request form by clicking returns area.
You should write a petition including your name, surname, order code, your reason for returning the product, address information and your signature. After that, you should send the product and the petition back to this address.
The costs of return delivery must be paid by the customer. Lingeriesea is not responsible for creating a return shipment label or charging the costs back to customer.
After sending the product back, you have to keep the code that given by the cargo firm.
As soon as we get the product, return/exchange process is begun and within 5-7 business days, the whole process is completed. Product exchange process is only valid in Turkey.
Name of Receiver : Galip Coskun
Street name : Yesilirmak Mah. GOP Bulvari. No: 64/1 / Merkez
Post code /zıp code: 60100
Name of City: Tokat